Returns & Refund Policy
At Safety Workwear UK, we are committed to providing high-quality products and exceptional customer service. However, we understand that there may be occasions where you need to return an item purchased from us. We strive to make the return process as simple and transparent as possible. Please note that Safety Workwear UK operates as a business-to-business (B2B) retailer, and all transactions are governed by our Terms and Conditions.
Non-Returnable Items
For hygiene and safety reasons, certain products are non-returnable and non-refundable. This includes, but is not limited to:
- Respiratory equipment
- Masks
- Hand sanitizers
- Coveralls
All sales of these items are final, and we cannot accept returns or offer refunds. Please consider this carefully before making your purchase.
Damaged or Missing Items
If your order arrives with damaged or missing items, it is essential to retain all original packaging, including boxes, wrappings, and protective materials. These may be needed for verification purposes during the return process. Please do not discard any items from the shipment until your claim is resolved.
How to Report Damaged or Missing Items
We take great care to ensure accurate and timely deliveries. If you receive an order with damages or missing items, please notify us within 3 days of receiving your delivery. If the damage occurred during transit, we will replace the items in accordance with legal requirements. In some cases, we may request photographic evidence of the damage or incorrect items before proceeding with the replacement.
Important: Before returning any items, you must contact our returns department to receive authorization and detailed return instructions.
General Return Policy
Most items can be returned within 14 days of delivery as long as they meet the following criteria:
- The items must be unused.
- Items must be in their original packaging.
- The products must be in resalable condition.
For most returns, a 25% restocking fee will be applied, with some exceptions for independent customers who notify us within 14 days of delivery. Please note that original shipping charges cannot be refunded. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part, such as damage or missing items caused by us.
Important: Any modifications made to your order or alterations to the items themselves will void your right to return the products.
Order Cancellations
You may cancel your order at any time before it is dispatched without incurring any charges or fees. However, if your order has already been dispatched, the cancellation will be treated as a return, and a 20% restocking fee may be applied.
Special Cases
- Fire Retardant Spray and Safety Items: Please contact our customer service team prior to returning any fire retardant sprays or other safety-related items to ensure safe handling and return procedures are followed.
- Hygiene Products: Due to hygiene concerns, returns or exchanges are not accepted for ear defenders, earplugs, and certain respiratory equipment unless they are found to be faulty.
- Personalized or Printed Items: Products that have been personalized or printed cannot be refunded or exchanged under any circumstances.
Exchanges and Replacements
If you wish to exchange an item for a replacement, a new order must be placed separately for the desired replacement item. Your return will be processed independently, and it may take up to 3 weeks for the refund or credit to be issued. Placing a new order ensures you receive your replacement items promptly, without waiting for the return process to be completed.
Return Shipping Responsibility
Unless the return is due to an error on our part (such as shipping damaged or incorrect items), you will be responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure your returned item arrives safely.
Contact Us
If you have any questions regarding our return policy or need assistance with a return, please contact our customer service team for further guidance.
